What Protocol can do for you:
- Provide your users with a remote help desk, available 24/7, to solve their IT problems right in front of their eyes
- Automatically apply software updates and patches to user computers during off hours
- Manage regular online data backups so that those backups will always occur on time and be checked for reliability
- Provide scheduled user software installation for end users
- Dispatch technicians onsite to make installations or support any issue as needed.
- Provide unconditional 24 hour IT support
Why you want Protocol to do it:
- Protocol’s technicians all have managed IT departments in large companies. They are excellent communicators and problem solvers who love nothing more than helping people out.
- With Protocol support, you can avoid uncertainty because you’ll always know what’s next.
- Protocol’s help desk is divided into small teams that are dedicated to your specific company.
- Protocol provides several methods to contact support — including phone, email, and through our website.
- Protocol has members dedicated solely to recording, prioritizing, and scheduling work requests so that your users’ needs will always be handled appropriately.
- Protocol is constantly innovating new ways to make the user and client experience better, and we welcome and encourage all of your feedback – there will always be someone to speak to.
- Rather than offer a predetermined set of response times for different categories of tasks, we allow our clients to dictate the urgency of their issues.
Our best working relationships are with clients that understand the value of a strategic IT partnership.